For bookings made by post, telephone or online, guests are not entitled to a cooling-off period, in accordance with Article L121-20-4 of the French Consumer Code, which applies in particular to accommodation services provided on a specified date or at regular intervals. All cancellations must be notified by registered letter. Under Article 1590 of the French Civil Code, if the guest cancels, the deposit is normally retained by the owner.

However, IN OUR PLACE:

If the guest cancels more than 60 days before the start of the stay, the owner will refund 100% of the deposit.

If the guest cancels between 59 and 30 days before the start of the stay, the owner will retain 50% of the deposit paid at the time of booking. This amount may be applied to a future stay within one year of the original arrival date. If the property is rebooked for the same dates, 100% of the deposit will be refunded.

If the guest cancels between 29 and 8 days before arrival, the deposit paid at the time of booking will be retained by the owner. This amount may be applied to a future stay within one year of the original arrival date. If the property is rebooked for the same dates, the owner will refund 100% of the deposit.

If the guest cancels between 7 days and the day before the stay, the deposit paid at the time of booking will be retained by the owner.

If the guest does not arrive, no refund will be issued.

If the guest ends their stay early for reasons other than force majeure, no refund will be issued. Force majeure is recognized where the guest can provide evidence of serious circumstances that make it impossible to complete the rental period. In such cases, the owner may refund amounts already paid, prorated for the unused portion of the stay, upon presentation of supporting documentation. L

CANCELLATION BY THE LANDLORD The Landlord will refund the Guest twice the amount of the deposit received, except in cases of force majeure.

For bookings made through online booking platforms such as Airbnb, Booking.com, Expedia, Abritel, etc., cancellations must be made through those platforms. The cancellation policies that apply are those of the platforms and may therefore differ from those of Gîtes Les Nogalies. The Landlord recommends that the Guest take out cancellation insurance and check that their personal liability insurance includes holiday accommodation cover.